Last Updated: May30th. 2024
We offer a service to help you book transportation through our online platform and mobile apps (collectively, "Our Tools"). We connect you with independent transportation providers ("Service Providers") who handle your rides. We arrange these services but do not provide the rides ourselves.
We do not provide the transportation services directly. Instead, we arrange for you to have a claim against a Service Provider for transportation. Your ride is with the Service Provider, not us.
You make a ride request through Our Tools or by phone. We send you an email confirming receipt of your request. The contract is only finalized when we send a booking confirmation.
When you register to use Our Tools, you must provide accurate information. Automated registrations are not allowed.
You can choose from various ride options based on availability. Changes to the ride might incur additional costs.
The pickup time is what’s confirmed in your booking. If your flight or train is delayed and you’ve provided the correct number, we’ll adjust the pickup time accordingly.
You can choose from different vehicle classes. The exact vehicle model may vary but will match the booked class.
You must specify any extra luggage, special needs, or if you’re traveling with pets or children. Extra charges may apply for additional or special requests.
We handle unexpected delays as best we can. You can cancel for free if done more than an hour before pickup. Otherwise, you might be charged the full amount. Rebooking is treated as a new booking.
The price includes the service fee for arranging the ride and the cost of the transportation. Extra requests may increase the price.
You can pay by credit card. Any fees for the credit card are on us, but you handle any bank transfer fees.
Invoices will be available in your account for download. Payment terms will be specified on the invoice.
We’re liable for damages caused by us intentionally or through gross negligence. We are not responsible for the actual transportation services provided by Service Providers.
We’re not responsible for the accuracy or completeness of free content on Our Tools. We do our best but can’t guarantee error-free or uninterrupted service.
We are not responsible for the content on third-party websites linked from Our Tools.
We may change Our Tools to improve them or terminate services for good reason.
Our content is protected by copyright. You may use Our Tools as intended but cannot change or distribute the content without permission.
These terms represent our entire agreement with you. Any changes must be in writing.
Our services are governed by the laws of Kingston, Ontario, Canada. Any disputes will be handled in the courts of Kingston, Ontario, Canada.
If any part of these terms is invalid, the rest remain effective.